Privacy Policy
Learn how GoldRate.info protects your privacy and handles your personal data when using our precious metals price tracking services.
Last Updated: December 2024 | This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this website.
1. Information We Collect
Personal Information
GoldRate.info may collect personal information that you voluntarily provide when you:
- Send us an email through our contact form
- Subscribe to our newsletter (if available)
- Participate in surveys or feedback forms
- Request customer support or assistance
This information may include your name, email address, and any other details you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain technical and usage information:
- IP address and geolocation data (approximate)
- Browser type, version, and operating system
- Device type (mobile, tablet, desktop)
- Pages visited, time spent, and click patterns
- Referring website and search terms used
- Date and time of access
- Cookie and tracking technology data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our site
- Performance Cookies: Enable improved website performance and features
- Advertising Cookies: Used to display relevant advertisements (if applicable)
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Provision: To provide and maintain our precious metals price tracking services
- Personalization: To customize your experience and display relevant content
- Analytics: To analyze website usage and improve our services
- Communication: To respond to your inquiries and provide customer support
- Security: To detect and prevent fraudulent activities and protect our services
- Legal Compliance: To comply with legal obligations and protect our rights
- Marketing: To send you updates about our services (with your consent)
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, such as:
- Web hosting and infrastructure providers
- Analytics and data processing services
- Customer support platforms
- Email marketing services (with consent)
Legal Requirements
We may disclose your information if required by law or in good faith belief that such action is necessary to:
- Comply with legal obligations and government requests
- Protect and defend our rights and property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: Data is encrypted using industry-standard protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Security systems are regularly updated and monitored
- Secure Servers: Information is stored on secure, protected servers
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Cookie Control: Manage cookie preferences through your browser settings
To exercise these rights, please contact us using the information provided below.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this privacy policy:
- Analytics Data: Retained for 24 months for website improvement purposes
- Communication Records: Retained for 3 years for customer service continuity
- Legal Requirements: Some data may be retained longer to comply with legal obligations
When data is no longer needed, it is securely deleted or anonymized.
7. International Data Transfers
GoldRate.info is hosted and operated in India. Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
8. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top
- Sending you an email notification for significant changes
We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@goldrate.info
- Website: https://goldrate.info
- Response Time: We will respond to your inquiry within 7 business days